PNI Digital Media Inc. (“PNI Digital Media”) takes your privacy very seriously. This Privacy Policy describes exactly how PNI Digital Media uses personal information regarding its customers. Personal information means information that would allow a specific individual to be identified or information that can be directly associated with an individual ("Personal Information"). For example, this includes your name, postal or e-mail address, telephone number, credit card number, demographic information, documents and files and purchasing history. Personal information does not include aggregate information (data about a group or category of products, services or customers, from which individual customer identities have been removed). For example, information about how you use this site may be collected and combined with information about how others use this site, but no Personal Information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate information about product purchases helps us understand trends and customer needs. Except as specifically described in this Privacy Policy, PNI Digital Media does not sell, rent or share such Personal Information with third parties. 

If you have any questions or concerns, you can contact our Customer Service department by completing our customer support form. Please click here.

By using our Service, you consent to the collection, use and disclosure of Personal Information in the manner described below. We reserve the right to change this Privacy Policy at any time. We will alert you that changes have been made by indicating at the top of the Privacy Policy the date that it was last updated. Changes to our policy will be prospective only and will only apply to you if you accept them. Please check this page from time to time for changes to make sure you are aware of our latest privacy practices. 

In this Privacy Policy, you will find the answers to the following questions: 

What Personal Information does PNI Digital Media collect?
How does PNI Digital Media use Personal Information?
With whom does PNI Digital Media share Personal Information?
Who sees your documents and files after they have been posted?
Does PNI Digital Media use "IP Addresses" and cookies?
What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?
How you can access the Personal Information you provide to update or correct it?


What Personal Information Does PNI Digital Media Collect? 
Personal Information is requested whenever you choose to use the services on this site. The type of Personal Information we may request will be tied to the type of service you are using. For example:

• When you want to upload digital documents and files on the Site , we will ask you to provide your first and last name, an email address and a password.
• When you upload documents and files for printing and pick up at your local Costco Wholesale warehouse. In these circumstances, Personal Information is collected when you upload documents and files to this site and ask us to forward the documents and files to the Costco warehouse you previously selected for printing. You will be asked to provide Personal Information so that we can fulfill your request.

How does PNI Digital Media use Personal Information? 
Our primary goal in collecting your Personal Information is to provide you with a personalized, relevant, user-friendly experience on this site. Here are the ways we use Personal Information to enhance this experience:

Customer Communication: We use Personal Information to communicate with you regarding the services you request and to inform you of site improvements. We use your e-mail and mailing address to inform you of site improvements and provide you with the services you request. 

Customer Satisfaction: We use Personal Information to make your use of this site more enjoyable. For example, we know where to email you to let you know your documents and files are ready for pick up at the Costco warehouse you previously selected. We can also use Personal Information to present you with the right set of stored documents in your password-protected account. 



With whom does PNI Digital Media share Personal Information?
PNI Digital Media shares Personal Information with Costco Wholesale Canada Ltd., the co-branded provider of this site  “Costco”). Costco prints the documents and files you upload to the site and makes them available at the Costco warehouse you previously selected for pick up. Your Personal Information is provided to Costco for the purpose of providing you the services you request at the time that you request them and otherwise in accordance with Costco’s Privacy Statement. We also share Personal Information with third parties in order to provide you with the services you request. For example, merchandise distributors and vendors that process our outbound e-mail communications). Personal Information is provided to these third parties solely for the purpose of providing you the services you request when you request them. Third parties do not store, retain, access or otherwise use Personal Information other than as necessary to provide you services you request. 

PNI Digital Media uses a customer service provider located in Oregon, USA that receives and responds to webforms customers submit and answers calls placed to the customer support line at 1-866-619-3542. The service provider assists you in resolving issues with your order or with the Costco Business Printing website.  Since the personal information they collect is stored in the United States, United States governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the United States. 

We will also disclose Personal Information if a law, regulation, search warrant, subpoenas or court order legally authorizes us or requires us to do so or to protect PNI Digital Media’s rights or property. 

Other than as described in the previous paragraphs, PNI Digital Media will not sell, rent or otherwise share Personal Information. 

Who sees your documents and files after they have been posted
PNI Digital Media employees or employees of Costco that perform the services you request may see the Personal Information you provide and/or your documents and files while they are uploaded, developed, scanned or printed. In addition, your documents and files and/or the Personal Information you provide may be seen by PNI Digital Media employees or Costco employees in order to evaluate, validate, or correct problems with the services you request. 

Does PNI Digital Media use "IP Addresses" and cookies?
PNI Digital Media uses IP Addresses and Cookies in limited ways, as follows:

IP Addresses: An IP address is literally your computer’s address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information such as geographic distribution of our customers. We do not intentionally link your IP address to the Personal Information you provide.

Costco Business Printing Cookies: The job of a cookie is to record only information you volunteer to us when you use the site. Cookies are tiny files placed onto the hard drive of your computer the first time you visit the site that enable our server to recognize or "remember" who you are next time you come back. PNI Digital Media cookies are not tied to Personal Information. Currently, PNI Digital Media intends to make only limited use of cookies for the purpose of delivering content. For instance cookies may be used to retain your personal preferences, hold session information for a “shopping cart” or save your password so it doesn’t have to be re-entered each time you log in.

Advice on Limiting Cookies: You always have a choice with respect to cookies. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set or reject all cookies If you choose to reject all cookies, your site experience may be affected, but you will be able to use the site. Please consult your browser instructions for information on how to modify your choices about cookies.

Does PNI Digital Media use Web Logging? We use a software technology called Web Logging to help us better manage content on our site by informing us what content is effective. Web Logging allows us to track the online movements of Web users. Web Logging is not tied to users’ personally identifiable information. 

Does PNI Digital Media track the opening of HTML emails? We use page tracking in our HTML-based emails to let us know which emails have been opened by the recipients. 

What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?
Your Personal Information on our service is password-protected. We strongly recommend that you do not give your password to anyone and that you change it every 3 months. You may edit the Personal Information that resides in our database by using your Costco membership number and password. 

If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of the site and close your browser before getting up and moving away from the computer. This will prevent others from accessing and using the site with the Personal Information you provided. Please note that since our customers must be Costco members, individuals under 18 are not eligible to be customers of the site. 
We employ SSL -- a specialized encryption and security technology -- to protect the Personal Information you provide. In addition, we limit access to Personal Information to only those employees who need it to carry out their jobs. 

PNI Digital Media will never ask you for your personal information in an unsolicited phone call or in an unsolicited email. You will only be asked for your name and email when you initiate the contact and only if your name and email are necessary to correct a service problem. 

How you can access the Personal Information you provide to update or correct it?
To update or correct the Personal Information you provide, you must enter your email address and password to access our database. Personal Information may be edited at any time. 

You can also cancel your use of the site by contacting us via our customer support form. Please click here. If you request cancellation, PNI Digital Media will, subject to the last sentence of this paragraph, remove any and all content (documents and other associated files) or other Personal Information from the site, and your documents and files may not be accessible to you even if you choose to rejoin or reactivate your account at a later date. Information necessary for the purposes of maintaining business records regarding a cancelled account will be retained only in accordance with applicable law. 

Links from the Site: If you click away from this site to visit the site of any third party sponsor, you may be asked for Personal Information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. As described above, PNI Digital Media has no responsibility or liability for these independent policies. You should therefore review their privacy policies carefully if you have concerns about how Personal Information may be used. 

Notification of Change: If we are going to use Personal Information in a manner that is different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use Personal Information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect the Personal Information already stored in our database, we will post a prominent notice on the site notifying users of the change. We may also email users notifying them of the changes in our privacy practices. 

Contacting PNI Digital Media: If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this site, you can contact us at: Customer Care, PNI Digital Media Inc, 590-425 Carrall St., Vancouver, BC, V6B 6E3 

Welcome to online help. We strive to provide the best possible online Business Printing experience as well as offer premier customer service. Your comments, suggestions, and/or questions are very important to us.

Website Related Issues

If you are experiencing website related issues or have any questions please visit our customer support form by clicking here. If you continue to have issues, please feel free to contact our customer support line toll free at 1-866-619-3542. 

Order cutoff/processing rules

All Business Printing orders will be available in 7-10 business days. 

See Costco membership information.

For website-related questions or concerns please Click here to complete the Customer support form.

Summary of PNI Digital Media Terms & Conditions

Welcome to the Costco Business Printing website (the "Site"), powered by PNI Digital Media Inc., 590-425 Carrall St. Vancouver, BC V6B 6E3, 604-893-8955 ("PNI Digital Media"). You are purchasing your products from the Site which utilizes PNI Digital Media for uploading of digital documents and files and delivery to Costco (as defined below) for fulfillment.

This is a summary only. Complete terms and conditions are set out below and can be accessed by scrolling down this page. Please note that while our terms may change from time to time, you will always find the most recent version here.

Your personal information is protected. Your privacy is important to us and we take great care to protect it. Please see our Privacy Policy for details.

You control who sees your documents and files. The Site is designed to provide a private, secure place for you to store your documents and files. Only you have access to your documents and files.

Email communication. PNI Digital Media intends to send and you agree to receive email confirmations regarding orders placed at the Costco Business Printing Site.

To read the complete PNI Digital Media Terms and Conditions, please see below. 

PNI Digital Media Terms and Conditions 

Before you enter the Site or use any of the PNI Digital Media services, it is important that you carefully review the Terms and Conditions set out below (the "Terms"). In addition, specific pages on the Site may set outadditional terms and conditions, all of which are incorporated by reference into the Terms. Terms may be changed or updated at any time, but you can always find the most recent version here. Please see the section below entitled "Modification of Terms" for more information. In the case of inconsistencies between these Terms and information included in off-line materials, these Terms will always control.

By your initial acceptance of the Terms and your continued use of the Site, you indicate that you accept the Terms and that you agree to be bound by and subject to them. Acceptance of the Terms creates a binding legal agreement between you and PNI Digital Media that you will use the Service only in a manner that is consistent with the Terms. Should you have questions regarding the Terms, please click here. Completing this customer support form will assist us to quickly and thoroughly answer your questions. Your use of the Site and its services (together, the "Service") is entirely conditioned on and subject to your compliance with the Terms. If you do not agree with the Terms, you will not be able to access the Site or use the Service. 

I. Terms of Use 

You must be a Costco member and reside in Canada to become a member of the Site ("Site Member") and use the Service. The Service is only available to you if you submit certain requested information to PNI Digital Media, including (but not limited to) your name and a valid Costco membership number and a valid email address. In addition, by becoming a Site Member, you agree to provide us with true, accurate, current and complete information about yourself when such information is required for the Services you select.

Please refer to Termination for more terms affecting your Site Membership. 

II. Digital Document and File Storage 

If you do not order a product from the Site within thirty (30) days of uploading a document or file, we may remove and discard any content, including (without limitation) any and all information, communications, postings, documents, files or any other content within the Service.  Documents or files that have been used to order a product will be saved in your account for up to thirteen (13) months.  If a document or file(s) are not re-ordered after thirteen (13) months we may remove and discard any content, including (without limitation) any and all information, communications, postings, documents, files or any other content within the Service.

III. User Conduct 

We are committed to ensuring that our Service remains a fun and safe place to order documents and files and other content. Users are encouraged to use the Service to print creative material, including (without limitation)documents and files and if and when available, similar products offered on the Site. To this end, we require that every user of the Service agrees not to print, digitize, upload or otherwise obtain Prohibited Content. Generally, Prohibited Content includes (without limitation) any of the following types of content:

1. Content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate. 
2. Copyrighted material that is used without the express permission of the owner. 
3. Content that violates or encroaches on the rights of others. 
4. Content or other material that contains viruses, worms, corrupt files, Trojan horses and other forms of corruptive code or any other content, which may compromise the Service. 
5. Content that advocates illegal activity. 
6. Content that harms minors in any way. 
7. Any links or connections to any of the above.

PNI Digital Media and Costco (as defined below) have the sole discretion to determine whether content is Prohibited Content, and any content submitted to the Service may be subject to examination from time to time. You acknowledge that although PNI Digital Media and Costco do not and will not examine and review all content submitted or transmitted to the Service, PNI Digital Media and Costco have the absolute right (but not the obligation) to review, delete, move, and edit materials for any reason, at any time, without notice.

Notwithstanding the above, when you access the Site and/or use the Service, you acknowledge and agree that all content (whether private or public) that is uploaded on the Site is the sole responsibility of the person who submitted it. In other words, you are responsible for any content that you submit. Moreover, you understand that by viewing the Site, you may be exposed to content you may consider offensive and you take sole responsibility for such exposure. You also acknowledge that neither PNI Digital Media nor Costco guarantees in any way the accuracy, quality or appropriateness of content available on the Site. In no event shall either PNI Digital Media or Costco (including their respective officers, directors, employees, affiliates and agents) be liable for claims of any nature, whether direct or indirect, arising from or related to any content made available on or through the Site including (without limitation) errors or omissions in such content and loss ordamage incurred as a result of such use of such content. 

IV. No Resale of Service 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service for any commercial purposes. 

V. Third Party Software 

As a convenience to our users, we may make third-party software available through the Service. To use the third-party software, you must agree to the terms and conditions imposed by the third party provider and the agreement to use such software will be solely between you and the third party provider.

By downloading third party software, you acknowledge and agree that PNI Digital Media does not guarantee that any software downloaded through the Service will be free of viruses, worms, or Trojan horses or other forms of corruptive code. PNI Digital Media makes no representations or warranties concerning the performance, effectiveness or any other aspect of any third-party software downloaded through the Service. In no event shall PNI Digital Media (including its officers, directors, employees, affiliates and agents) be liable for claims of any nature, whether direct or indirect, arising from or related to any third-party software downloaded through the Service. 

VI. Privacy Policy 

We respect your privacy and have taken specific steps to protect it. Please see our Privacy Policy. 

VII. Copyright 

What You License to PNI Digital Media

In order for us to transmit your documents and files to Costco Wholesale Canada Ltd. "Costco") for fulfillment, we  make use of all content on the Service (in accordance with and subject to these Terms). Accordingly, as a condition to your use, you hereby grant PNI Digital Media a perpetual, universal, nonexclusive right to copy, display, modify, transmit, make derivative works of and distribute any content transmitted or provided to the Service by you, solely for the purpose of providing the Service. In no event will PNI Digital Media print or display any content provided by you, other than in accordance with any activity initiated by you (e.g. printing, etc.). You remain the owner of all content that you submit to the Service and as a condition to use, you represent and warrant to PNI Digital Media that you are the owner of the copyright to content you submit to the Service or that you have written permission from the copyright owner to submit such content.

Copyright Protection for Content on the Service

All the information, content, documents and files, software and materials offered by our Service is protected by Canadian and international copyright laws and by other applicable laws. You understand that PNI Digital Media is unable to provide you with permission to copy, display or distribute material for which you do not own the copyright, and we do not provide others with such rights to your content (unless you give us permission to do so). You may not copy or distribute such material without the written consent of the copyright owner, and you are solely responsible for any copyright violations that you may incur as a result of your activities on the Service. PNI Digital Media has the absolute right to exclude you from the Site if you use our Service to violate the intellectual property rights of third parties.If you believe that your work or the work of another has been copied in a way that constitutes copyright infringement, PNI Digital Media has a process in place to respond to your concerns. Please see How To Contact Us About Copyright Infringement Claims. 

VIII. Indemnity 

You agree to indemnify, defend and hold harmless PNI Digital Media and Costco (including its and their officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service) from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these Terms or any activity related to your use of the Service (including negligent or wrongful conduct) by you or any other person accessing the Service using your personal information. 

IX. Limited Warranty 

(A) Exclusive Remedy. Any product and service available through the Service is provided on an "as is" and "as available" basis. Your use of the Service is at your own risk. PNI Digital Media warrants only that materials provided shall be returned to you in usable condition. In the event that your printed documents and files are damaged, or are of unacceptable quantity or quality, lost or not returned, PNI Digital Media's sole obligation, and your sole and exclusive remedy, shall be for PNI Digital Media to either (i) refund the full amount of the purchase price of such printed documents and files that you have paid for, or (ii) resubmit you order at no extra cost.

(B) Disclaimer. Except for the above express limited warranty, to the extent permitted under applicable law, PNI Digital Media expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement. PNI Digital Media makes no warranty that (i) the Site or Service will be provided in a manner that is uninterrupted, timely, secure, or error free, (ii) the Site or Service are or will be free of viruses or other harmful components, or (iii) the Service, Site or content provided will meet your requirements.

PNI Digital Media makes no warranties of any kind with respect to software, goods, services, promotions, or the delivery of any software, goods or services that are purchased, accessed or obtained through the Site or that are advertised on the Site. Any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. 

X. LIMITATION OF LIABILITY 

You expressly acknowledge and agree that, to the fullest extent permitted under law, PNI Digital Media will have no obligation or liability (whether arising in contract, warranty, tort (including negligence), product liability or otherwise) for any incidental, indirect or consequential damages or liabilities (including, but not limited to, any loss of data, business, customers, reputation and  revenue or profit) arising with respect to your use of the Site or the Service, even if you have been advised of the possibility of such damages. This foregoing limitation applies to damages arising from (i) use or inability to use the Service; (ii) cost of procurement of substitute goods and services resulting from any goods or services purchased through or from the Service; (iii) unauthorized access to or alteration of your transmissions by third parties; (iv) third party content made available to you through the Service or (v) any other matter relating to the Service.

Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from province to province.

XI. Termination

 You agree and acknowledge that PNI Digital Media, in its sole discretion, may terminate your use of the Service, and remove and discard any content including, but not limited to, any and all information, communications, uploaded and or stored documents and files or any other content within the Service, at any time, without notice, for any reason, including but not limited to:

1. Conduct violating these Terms or other policies or guidelines set forth by PNI Digital Media elsewhere on the Site; 
2. Conduct that PNI Digital Media believes is harmful to other users of the Service, Costco Members, Costco, the business of PNI Digital Media, or other third party information providers; 
3. Conduct that violates the letter or spirit of these Terms.

Further, you agree that PNI Digital Media shall not be liable to you or any third-party for any termination of your access to the Service. 

XII. Choice of Law 

These Terms shall be governed by and construed in accordance with the laws applicable in the Province of British Columbia and is subject to any applicable laws of the province in which the consumer resides. The courts located in the Province of British Columbia shall be the exclusive forum and venue to resolve any and all disputes arising out of or relating to these Terms and Conditions. By acceptance of the terms and use of the service you consent to personal jurisdiction and venue by the courts of the Province of British Columbia. 

XIII. Modification of Terms 

You agree that PNI Digital Media reserves the right to amend the Terms at any time, for any reason, with notice, including the right to terminate the Service or any part of the Service. Any amendments or modifications made by PNI Digital Media shall be prospective only, shall be posted on this Site and will require your acceptance in order to continue use of the Service. 

XIV. Entire Agreement 

These Terms constitute the entire agreement between you and PNI Digital Media and govern your use of the Service, superseding any prior agreements between you and PNI Digital Media. In the case of inconsistencies between these Terms and information included in off-line materials, (e.g., promotional materials and mailers), these Terms will always control. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software.

The failure of PNI Digital Media to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

Any claim or cause of action arising out of or related to use of the Service or the Terms must be filed within two (2) years from the date on which the claim or cause of action was discovered or reasonably could have been discovered, failing which such claim or cause of action shall be forever barred.

XV. Reporting Violations 

You can report abuse of these Terms by completing our customer support form. Please click here.